FAQ's.

24 hours notice must be given for cancellation of all Clinical classes (Clinical Exercise, Clinical and Youth Strength, GLA:D, Pre & Post Natal Exercise, Bones & Balance), otherwise the class will be forfeited to the full value of the class.

Clients can use their individual MindBody login to book themselves in or change their class bookings before the 24 hour window.

Reformer Pilates classes at Mt Evelyn must be cancelled 9 hours prior to class commencement otherwise the class will be forfeited.

All classes are claimable under private health insurance for physiotherapy except Yoga and Reformer Pilates.
GLA:D, Clinical Exercise, Clinical Strength, Youth S&C: Code 560 Group Physiotherapy
Pre/Post Natal, Bones & Balance: Code 561 Class Physiotherapy

All weekly memberships have a 12 weeks minimum term lock-in period, except Youth Clinical S&C memberships which have a 6-week or 12-week minimum lock in.

The minimum term lock-in period is a fixed term and does not allow for suspensions or terminations within it’s time period, unless approval is granted before commencement.

After the minimum lock-in period, the membership may be canceled or suspended at any time by the client, in accordance with our suspension and termination terms.

Memberships will continue beyond the minimum lock-in period with a weekly direct debit unless Form & Practice is notified of a termination request in writing (see Termination Policy below).

You may apply to Form & Practice in writing for one suspension (of no less than 2 weeks and no more than 4 weeks) of your fixed term membership prior to commencement of the membership. Please email requests to hello@formandpractice.com.au.

Weekly memberships are not redeemable for any Physiotherapy Treatments, Massage/Myotherapy sessions, Individual Sessions or other Clinical sessions.

Casual passes have a 1 month expiry.
5 Packs have a 6 week expiry.
10 Packs have 3 month expiry.
20 Packs have 6 month expiry.
GLA:D Packs have a 6 week expiry.

Introductory memberships (e.g. “2 Week Intro” Offers, “Foundation” Memberships) are available once to new customers or new services to the Form & Practice studio and are valid for a period of 2 weeks from the date that the first class is booked or attended.

Once an Introductory Membership ends, you will need to select a membership option or purchase classes individually or in packs to continue use of the studio.

Introductory members may attend an unlimited number of classes for their chosen membership, excluding any Physiotherapy Treatments, Massage/Myotherapy sessions, Individual Sessions and Clinical Pilates.

All bookings are subject to Form & Practice’s Cancellation Policy. Form & Practice reserves the right to terminate the membership of any client that late-cancels or does not attend more than two classes during their 2 Week Introductory period.

2 Week Introductory Memberships are not able to be suspended, and are non-refundable once commenced.

All Memberships operate on a weekly direct debit from your stored credit card in Mindbody (a secure system). Payment will continue unless notified (see Termination Policy below).

The 2 Week Introductory Offer and any Opening or Foundation 3mth Unlimited Memberships are one off payments that can be made online or in the studio.

After the minimum 3 month lock-in period, you must provide Form & Practice with at least 2 weeks written notice to terminate your membership. Weekly payments due to be debited within those two weeks will be processed. Please email request to hello@formandpractice.com.au.

Form & Practice may terminate your membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other clients & members.

Additionally, you may terminate your membership if you become affected by a long term or permanent injury or illness that will prevent you from using our services.

Termination will take effect from the date we receive written confirmation from a medical doctor that your injury or illness will exceed a period of 4 weeks.

A Form & Practice Physiotherapist may also allow you to terminate or suspend your membership due to injury after a Physiotherapy consultation.

Termination of contracts before their completion without meeting the above criteria must be paid in full.