Telehealth

Please download the PhysiApp app onto your device before the consultation and await your unique login code if you are a new client to our practice. Existing clients may already have this login as we have been using PhysiApp for exercise programs for some time.

Make sure you have a reasonable space around you should your physiotherapist need you to perform some movement tests, and also some privacy in case you are concerned about relaying personal information.

Prepayment is required for all Initial Telehealth consultations. This includes all new clients to our clinic, and also previous clients who may have a new injury or have not been into the clinic for more than 6 months. Payment can be made via our website using Stripe, or by calling our reception on +613 9751 0400.

Your physiotherapist will ask you about your relevant history, your goals for physiotherapy and discuss any other factors that may influence your diagnosis and physiotherapy management.

Over video link, your physiotherapist may ask you to perform a series of movements and tests in order to assist with diagnosis and management. You may be asked to expose the body part in question, so be prepared with appropriate clothing (shorts and singlet can be a good start!)

Our physiotherapists are highly experienced with musculoskeletal pain and injury, and in most cases are able to provide a diagnosis over Telehealth sessions. However, in some circumstances a visit to a local practitioner to perform manual tests, or radiological investigation (X-Ray, Ultrasound, MRI) may be required. Our physiotherapists will able to guide you through any of these scenarios and provide appropriate referrals as required if we cannot determine an accurate diagnosis over a Telehealth session.

Based on your diagnosis and goals, your physiotherapist will provide an individualised exercise program directly through the PhysiApp program. PhysiApp has a vast array of exercise and educational videos of which our physiotherapists use daily with our in-clinic clients.
In addition your Form & Practice physiotherapist will provide an indication of a progression of these exercises in order to return to full function, activity or pain relieved state.

At the conclusion of your Telehealth consultation, your physiotherapist will provide a clear plan based on your history, goals, diagnosis and exercise progression. This may involve weekly or fortnightly consultations in order to progress your program and improve or manage your condition as best as possible.

Telehealth Physiotherapy rebates are available through private health insurers just as for in-clinic sessions, and through Medicare for those with valid CDM care plan referrals from your GP.

The codes are:

Private Health Insurers:

811 - Initial Consultation

812 - Subsequqnet COnsultation

Medicare:

93000 - CDM Care Plan Telehealth consultation (video)

93013 - CDM Care Plan Telehealth consultation (phone)

If you are unable to access PhysiApp then speak to our reception team before the consultation time and we may be able to provide another video consultation solution.